OUTSMART PHISHERS
When it comes to fraud, our risk-appetite is zero-tolerance.
Guaranteeing the security of your capital is paramount to us.
Activate your sharp eye mode to identify and avoid scams with our tips.
Act now:
- Log into your account and change your password
- If you have a Swissquote card, lock it via the app to avoid any irregular movements
- Contact our Customer Care Center for support on 0848 25 88 88 if you’re calling from Switzerland, or on +41 44 825 88 88 if you’re calling from abroad
- You can also report the fraud attempt to phishing.report@swissquote.ch so we keep a close eye on it
Scam, but not scary
What your phishing radar should look out for
Phishing may be a shape-shifter, but knowing what to expect can equip you to keep it at bay. A common tactic from phishers is to try to obtain personal data (e.g. your password or account details) to gain fraudulent access to your money. To do this, cybercriminals may reproduce Swissquote emails or web pages, and contact you by SMS or telephone impersonating the bank. Another tactic is to install spyware on your device, via a link or a fraudulent attachment.
Dodgy-looking replicated Swissquote web pages or emails. Look for these signs:
- Web domains other than Swissquote’s official ones*
- Distorted Swissquote logos or low quality content
- Inaccurate or suspicious email address
- An abnormal abundance of typos or poor grammar
- A communication in a language other than the one set in your Swissquote account
- Links to disclose personal data or account details
- Unrequested emails, phone calls, SMS or private messages from a source posing as Swissquote
- Suspicious attachments in order to install potential malicious software
- Invitations to invest in wonder financial products
- Requests to transfer your money with the promise to receive a larger amount in return
- Demands to unblock your account or unsubscribe from an offer
*Swissquote’s official domains are: trade.swissquote.ch, trade.swissquote.co.uk, inx.swissquote.eu, trade.swissquote.cy, swissquote.ch, swissquote.com, swissquote.info, swissquote.ae, swissquote.co.uk, swissquote.sg, swissquote.lu, swissquote.eu, swissquoteasia.com
In all cases, remember that Swissquote will NEVER ask you to disclose personal information such as your password.
Level 3, our two-factor authentication login, is the direct comeback to phishing’s heavy reliance on password theft. By setting it up, you’ll receive a unique Mobile Level 3 code on your smartphone to access your account, valid only for each login, and thus adding a supplementary shielding layer to your banking ecosystem.
Want to know more?
Avoid using a search engine to access Swissquote’s login page (e.g. Google or Bing).
To log into your online banking ecosystem, type Swissquote’s URL into your browser yourself. You can also add https://swissquote.com and https://swissquote.ch to your bookmarks.
Check your Swissquote account regularly to spot any irregular movements
Ignore emails, SMS and phone calls asking you to reveal personal information
Always check the email address of a sender
Install an anti-phishing extension in your browser
Verify the security of any website you’re visiting – it should always start by “https://”
Always log out from your account when you have finished your operations
Always log out from your account when you have finished your operations
Lock your smartphone and other devices when you are not using them
Protect your devices with an antivirus program and firewall, plus update them regularly
Never download an attachment or install any software if coming from a suspicious source
There’s no such thing as too much protection for your money. Here are some additional tips to prevent frauds, especially if you have not yet set up Mobile Level 3 to your account.
In general, be sceptical of claims of instant returns or high yield with no risk, and keep in mind that being pressured to make a decision quickly is usually a red flag. Remember to never fill in any page or form you may be redirected to with sensitive information.
In all cases, if you suspect you have been a victim of fraud, we recommend you to change immediately your account credentials.
*Swissquote’s official domains are: trade.swissquote.ch, trade.swissquote.co.uk, inx.swissquote.eu, trade.swissquote.cy
*Swissquote’s official app are: Swissquote, CFXD
- Activate Mobile Level 3, the most effective shield to secure your account
- Change your password immediately if you think your account is at risk
- Remember that Swissquote will never ask you for your personal information or any other sensitive data via any communication outside the banking secure system
- Remain attentive to fraudulent communications (emails, calls, web pages) that reproduce the bank's visual universe to obtain information from you, trigger a payment or install spyware
- In case of doubt, do not click on any link or download any attachment, type Swissquote’s website URL yourself and avoid accessing the login page through a search engine link.
If you have any questions regarding the security of your account, please do not hesitate to contact us:
Contact form
0848 25 88 88
+41 44 825 88 88 (from abroad)
If you didn’t find the information you were looking for or you still have questions, check out other Help categories.